Reply within one business hour during shop hours, or the next business day if you write us evenings & Sundays.
Curbside drop-off + key-drop after hours. No appointment friction.
Easy on-street parking. Bike rack and EV chargers on-site. Walkable from Clinton, Hawthorne, and Mt. Tabor neighborhoods.
During shop hours (Mon–Fri 7:30–18:00, Sat 9:00–14:00), within one business hour. After-hours messages are answered the next business day before 10 AM.
No — once we reply, we\’ll book a slot that works for you. Same-day appointments are usually available within 24 hours; complex jobs may go further out.
Diagnostic time is always charged because it\’s our techs\’ labor — but if you proceed with the repair, the diagnostic fee is fully credited toward the job total.
For straight services (oil change, brake pads), yes. For diagnostic work, we need eyes on the car — otherwise the quote is just a guess, and we don\’t guess.